ecsfaqEN

The conditions of OS/2 support

edition: G1028

A) Until the end of 2016, such conditions of OS/2 / eComStation / ArcaOS users support are accepted:

• 1) company: eCo Software
• 2) we work by principle: "goodwill", "as far as possible". We are interested answer to every question related to OS/2, but our resources are restricted so we can process the request "as far as possible".
• 3) the user should have access to Internet.
• 3.a) support by email only. Support by phone is not provided
• 3.b) we don't send CD with drivers and applications. The users should get all updates via internet.
• 4) speed of processing: 1 - 7 days
• 5) minimal quality of reply: we can send the link to FAQ collection, in other words show our message which we have generated in the past when discussing similar topic with other users.

B) Preliminary, In 2017 the conditions of OS/2 support will stay the same as in 2016.

C) Usually US and european users are supported by other company: Arca Noae

Clarification: the same message in short: "Until the end of 2016 we will not provide support by phone. Please send an email with your questions or check our FAQ section on our website. eCo Software does not send drivers or applications via mail on CD. Please download from the internet."